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Frequently Asked Questions

The Following is a Summary of US Bingo Supplies's Policies and Practices. If you have any other questions regarding our business policies and practices, please feel free to contact us TOLL FREE at 1-800-423-5991. We want to make your shopping experience with us a pleasant one, so let us know what we can do to help!

Our Returns Policy

WE TRY HARD TO PLEASE OUR CUSTOMERS. Items purchased from US Bingo Supplies may be returned or exchanged upon receipt of a Return Merchandise Authorization number (RMA #) from US Bingo Supplies Please call and speak to a customer representative to obtain your RMA #. The following conditions apply:

We cannot accept returns of custom items, used items or items returned more than 30 days after delivery.
On items where the "Date Needed" field has been filled in, the items may NOT be returned after the specified date needed.
We do NOT refund the shipping cost and there is a 20% restocking fee unless the return is a result of our error.


Does US Bingo Supplies Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not share information about our customers except when we believe release is appropriate to comply with law; or to protect the rights, property, or safety of US Bingo Supplies, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

How long does it take to get my order

We ship almost 90% of our orders on the day they are received. Occassionally it may take a day or two to ship if the product is temporarily out of stock. We will notify you by phone or email if there is some reason why the delay may be longer, and give you the option of selecting an alternative product, canceling the order, or waiting for the projected delivery date. Please let us know if you need something by a specific date. We will ship overnight or second-day upon request for an additional shipping charge. Orders are Generally sent using Airborne Express which can take up to 4 days to reach anywhere in the continental U.S. Click here to view shipping map.You will receive tracking information by email as soon as the item is shipped, and can keep posted about the progress of your order by logging in using the email address you gave us when you placed the order.

How late can I get my order in to have it ship the same day?

If there is no problem with verifying the billing and shipping information and the credit card goes through, and all items are in stock, we will ship the same day so long as the order is received by 3:30 PM Eastern Time.
Upon special request, it is often possible to ship the same day even for orders received later. Please call if you require this service.

Can you ship my order to an address other than the billing address?

Yes we can, Simply fill out your shipping information when checking out.

Can you ship to my P.O. Box?

Yes! All P.O Box and APO requests will be sent via U.S. Postal service.

Can you ship overseas?

Yes! All overseas requests will be sent via the quickest possible method to suit your needs.